Privacy Policy

Privacy Policy – Evolution Reptiles

  1. Who we are

Evolution Reptiles

10 Fairfax Centre, Kidlington, OX5 2PA, United Kingdom

Phone: 01865 372200

Website: https://www.evolutionreptiles.co.uk (evolutionreptiles.co.uk in Bing)

  1. What this policy covers

This policy explains how we collect, use, and protect your personal data when you visit our website, contact us, place an order, or sign up to our communications.

  1. Data we collect
  • When you browse the website
    • IP address, device information, pages visited, time and date of visit
    • Cookies and similar technologies (see Cookie Policy)
  • When you place an order
    • Name, billing and delivery address
    • Email address, phone number
    • Order details and purchase history
    • Payment information (processed securely by our payment providers; we do not store full card details)
  • When you contact us
    • Name, email address, phone number
    • Any information you include in your message
  • When you join our mailing list (Mailchimp)
    • Name (if provided)
    • Email address
    • Marketing preferences and engagement (opens, clicks)
  • When you view embedded YouTube videos
    • YouTube may collect usage data in line with their own privacy policy.
  1. Legal bases for processing

We process your data on the following legal bases:

  • Contract: To process and deliver your orders, manage your account, and provide customer service.
  • Legal obligation: To comply with tax, accounting, and regulatory requirements.
  • Legitimate interests: To maintain and improve our website, prevent fraud, and understand how customers use our services.
  • Consent: For email marketing and non‑essential cookies/YouTube embeds.
  1. How we use your data

We use your data to:

  • Process and deliver your orders
  • Communicate with you about your orders, enquiries, or bookings
  • Provide customer support and aftercare
  • Send marketing emails where you have consented
  • Improve our website, products, and services
  • Comply with legal and regulatory obligations
  1. Who we share your data with

We may share your data with:

  • Payment providers (e.g. card processors) to take payment securely
  • Mailchimp for email marketing and newsletter delivery
  • Website hosting and IT providers who support our website and systems
  • Delivery and courier services to deliver your orders
  • Professional advisers (e.g. accountants) where necessary
  • Authorities where required by law

We do not sell your personal data.

  1. International transfers

Some of our service providers (such as Mailchimp and YouTube) may process data outside the UK/EEA. Where this happens, we rely on appropriate safeguards such as standard contractual clauses or equivalent protections.

  1. How long we keep your data

We keep your data only as long as necessary for the purposes described above, including:

  • Orders: for the period required by tax and accounting law
  • Customer service records: for a reasonable period after your enquiry
  • Marketing data: until you withdraw consent or unsubscribe
  1. Your rights

You have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate or incomplete data
  • Request deletion of your data in certain circumstances
  • Object to or restrict processing in certain circumstances
  • Withdraw consent where processing is based on consent
  • Lodge a complaint with the UK Information Commissioner’s Office (ICO)

To exercise your rights, contact us using the details above.

  1. Cookies

We use cookies and similar technologies on our website. For more information, please see our Cookie Policy.

  1. Email marketing

If you subscribe to our mailing list, we will use your email address to send you news, offers, and updates about Evolution Reptiles. You can unsubscribe at any time by using the link in our emails or contacting us directly.

  1. Embedded content (YouTube)

Pages on this site may include embedded YouTube videos. Embedded content behaves in the same way as if you visited the other website directly and may collect data about you, use cookies, and monitor your interaction with that content.

  1. Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse.

  1. Changes to this policy

We may update this policy from time to time. The latest version will always be available on our website.

  1. Contact

If you have any questions about this policy or how we handle your data, please contact us using the details at the top of this page.

Shopping Cart