Customers

Terms & Conditions

Gift Vouchers

Gift Vouchers are valid for one year from the date of purchase and can be used on any product. If the full value of the voucher is not used in one transaction, your Evolution Reptiles Account will be credited with the remaining funds for use on your next order.

Repeat Orders

Repeat orders can be set up for any items that you would like to receive on a regular basis. You can select whether you would like your order sent weekly, fortnightly or monthly. Please note that your complete order will be repeated. If you would like to change your order please contact us by phone or email. Please note we cannot take repeat payments from Paypal, so if you have set up an order using this payment method you will be contacted to make alternative arrangements.

Repeat orders set up using a discount code will be charged at the discount rate until the discount code expires, then will revert back to the normal price.

Returns Policy

We are happy to accept returned items providing they are unused, in a saleable condition and in the original packaging up to 28 days after the purchase date.

When you buy online or by phone, you have additional rights as a consumer under the Distance Selling Regulations. This means if you as the purchaser notify us in writing of your wish to return an item within 7 working days of receiving it, we’ll refund you for both the purchase price and the delivery charge. The item must be returned unused and in a saleable condition, and the purchaser is responsible for the return delivery costs.

If you wish to return an item please contact us by email first for details. We will only be able to accept returns if you have notified us beforehand and completed a returns form.
We can only credit your account for items once they have been safely returned to us.

Custom built vivariums

As the custom built vivariums are made to order to your specifications once the order has been placed and and work started on your vivarium we cannot cancel the order.

Online Only Prices

These are items which are only sold through our website or at special online prices. These products are available to buy online at these special prices and can be collected from our Oxford Shop. These items maybe available in our shop at a different price and will not be discounted in store.

Faulty/incorrect items

If you receive a faulty or incorrect item please contact us as soon as possible with details of the fault, to arrange replacement and return of the item. The return delivery costs will be refunded by us (to an amount deemed as reasonable) and a replacement product delivered free of charge. We regret that we cannot refund/replace faulty items if you do not notify us within 7 days of receipt.

Product failure after use

Products that fail prematurely usually need to be returned direct to the manufacturer for repair or replacement. If in doubt please contact us for more information.

Livefood and frozen foods

We are unable to accept returns of livefoods or frozen foods. If you are dissatisfied with an order please contact us directly.

Out of Stock Items

If an item is out of stock we will endeavour to contact you to offer an alternative. Livefoods may be substituted with the nearest size of the same species and cricket may be replaced with an alternative colour of cricket.

Privacy Policy

Evolution Reptiles will not pass customers details onto any third party. Any information given is solely for our use to provide you with the best possible service.

Security

We are compliant with Payment Card Industry Security Standard (PCI DSS)
, and so is Sagepay who provide our payment system. So you can rest assured that ordering from is as safe as possible.

VAT Registered: 978 0812 83