Terms & Conditions
Returns Policy
We are happy to accept returned items providing they are unused, in a saleable condition and in the original packaging.
If you wish to return an item please contact us by email first for details. We will only be able to accept returns if you have notified us before hand and completed a return form.
We can only refund items once they have been safely returned to us.
Faulty items
If you receive a faulty item please contact us as soon as possible with details of the fault, to arrange replacement and return of the item. The return delivery costs will be refunded by us and a replacement product delivered free of charge. We regret that we cannot refund/replace faulty items if you do not notify us within 7 days of receipt.
Product failure after use
Products that fail prematurely usually need to be returned direct to the manufacturer for repair or replacement. If in doubt please contact us for more information.
Delivery costs
If you return an item because it is not suitable then the return postage costs will need to be covered by you. If you receive a faulty item then we will cover the return postage, up to an amount deemed reasonable.
Livefood and frozen foods
We are unable to accept returns of livefoods or frozen foods. If you are dissatisfied with an order please contact us directly.
Privacy Policy
Evolution Reptiles will not pass customers' details onto any third party. Any information given is solely for our use to provide you with the best possible service.